Privacy Policy

When you use EREVO, we collect the following information:

• Call Data: Phone numbers, call duration, timestamps, and call recordings (if enabled)
• Transcripts: AI-generated transcripts of your calls for your review and analysis
• Account Information: Email address, business name, and configuration settings
• Usage Data: How you interact with the dashboard and service features

We use the information we collect solely to:

• Provide and improve our AI receptionist service
• Process and manage your calls
• Generate call transcripts and analytics
• Send you service-related communications
• Ensure security and prevent fraud

We do not sell, rent, or share your call data with third parties for marketing purposes.

Your calls are treated with the utmost confidentiality:

• Encrypted Storage: All call recordings and transcripts are encrypted using AES-256 encryption before being stored in our secure databases.
• Secure Transmission: All data transmitted between your devices and our servers uses TLS 1.3 encryption.
• Access Control: Only you and authorized users you designate can access your call data. Our staff cannot access your calls without explicit permission.
• Data Retention: You control how long your call data is retained. You can delete recordings and transcripts at any time.
• No Third-Party Sharing: We do not share call content with third parties except as required by law or with your explicit consent.

We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party service providers (like Twilio for call handling) who are contractually obligated to protect your data
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to users)

Important: We never share call content or transcripts with advertisers, marketers, or data brokers.

You have the following rights regarding your data:

• Access: View and download your call data at any time through your dashboard
• Deletion: Delete individual calls, transcripts, or your entire account and all associated data
• Correction: Update your account information and business settings
• Export: Export your data in a machine-readable format
• Opt-Out: Disable call recording or transcript generation at any time

We implement comprehensive security measures to protect your data:

• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Automated monitoring for suspicious activity
• Regular backups with encrypted storage
• Employee training on data privacy and security